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Account access troubleshooting

I forgot my organization's HICSNow address​

Use the main HICSNow Login page. Enter your account email and password, then select an authorized workspace if prompted.

Setup and reset links expire after 24 hours and can be used only once. Ask a tenant administrator to send a new setup invitation, or submit a new forgot-password request.

My password and confirmation do not match​

Re-enter both values. The page confirms when the entries match and when all password requirements are met.

My workspace is not listed​

Your membership may still be pending or may have been suspended, deactivated, or removed. Contact a tenant administrator for the missing organization.

My user access is suspended​

Access suspended applies to your individual membership in one organization. A tenant administrator must select Reactivate user before you can sign in to that workspace. Other organizations assigned to your HICSNow account are not affected.

The entire workspace is suspended​

Organization login showing that the fictional HICSNow Training Hospital workspace is suspended

Account suspended means the organization workspace is temporarily unavailable to all tenant users. Contact your organization administrator or HICSNow support. Your account and workspace records are retained.

The workspace is deactivated​

Organization login showing that the fictional HICSNow Training Hospital workspace is deactivated

Account deactivated means the organization workspace has been closed while its records are retained. Tenant users cannot sign in. Contact HICSNow support for assistance or reactivation.

The organization login page says the workspace is unavailable​

Confirm that the address is correct. An unrecognized address is different from a suspended or deactivated account, which displays a specific account-status message. If the assigned address is correct but remains unavailable, contact your tenant administrator or HICSNow support.

I returned to the login page after signing in​

Refresh the page or use the main Login link again. If you are already authenticated, HICSNow should route you to the appropriate dashboard. If the problem continues, sign out completely and start a new session.

I did not receive an email​

  1. Check spam or junk folders.
  2. Confirm the administrator used your correct account email.
  3. Wait a few minutes for email delivery.
  4. Ask an administrator to resend the setup or password-reset message when appropriate.
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